If you have any questions about our vacuform please call
412.221.1044

FAQ

See below for our most common shipping, installing and panel questions.

Why Vacuform?

  • What is vacuforming?

    Vacuforming or thermoforming is a manufacturing process where a plastic sheet is heated to a pliable forming temperature, formed to a specific shape in a mold, and trimmed to create a usable product. We create our molds with high details giving you a finished panel that is the best looking in the industry.

  • Why should I get painted panels?

    We paint our panels by hand allowing close attention to detail. Our proprietary paint system allows the paint to adhere to the plastic and gives a finished appearance to your panels that won’t chip or fade away, lasting years in exposed outdoor .

  • What makes the panels "so easy"?

    Our panels are formed from heavy duty plastic - but still extremely lightweight (only 14lbs)! This allows you to screw them straight to a framed wall or over-top of your existing drywall or plywood.

  • Are they fireproof?

    Our standard ABS plastic is a better alternative to foam when it comes to fire ratings. We do also offer wall panels in various UL and Class ratings based on your individual building codes and fire marshal requirements.

  • Where are the panels made?

    We produce all panels in Pittsburgh, PA. All panels are pulled, painted and inspected by our team one at a time assuring the highest quality of detail and perfection. For us your order is not just plastic panels, it's a project and we want to help you achieve your goal.

Shipping

  • Why are no shipping prices listed?

    You may notice that items in our catalog do not carry an individual shipping cost, and that no shipping costs appear on your final order at the time of payment. Freight and handling are charged at cost. All crates are typically 96”x48”x the amount of your order. We construct a sturdy crate to withstand the rigors of shipping and weight can be substantial depending on your order.

  • Can I get a shipping quote before ordering?

    The cost of shipping is calculated individually for each order. We do this to ensure that your shipping costs are as low as possible. If you would like a shipping estimate please call 412.221.1044 prior to your order.

  • What happens if my order is damaged in shipping?

    While damage using our selected freight, company is rare damage during shipment can occur. It is your responsibility to notify of any delays in receiving or within 24 hours of receipt of an order that has been damaged in transit. Please provide photographs of damage to both the product and the shipping container.

    Can you ship to a residential address?

    We ship from our warehouse which have appropriate facilities for loadout. The base cost freight and handling is lowest for businesses with a loading dock or forklift. Delivery costs increase substantially above the base cost for businesses without a dock/forklift or to a residential address, so plan accordingly. Surcharges are assessed for phone ahead and time scheduled deliveries as well as absentee and repeat trips.

Installing Panels

  • Do you have any general tips?

    Eye/ear protection and gloves should always be worn during cutting and assembly of our products.

    For bending an outside corner on a wall piece: first measure where on the panel the bend needs to be. Mark this along the backside of the panel, then cut a "V" out of the rib of plastic which forms the sides of individual stones so that you can bend the plastic without them getting in the way (we recommend using snips or rotozip for this task). Apply gentle, distributed heat with a propane torch all along the bend line, then bend it up into the new position when the plastic becomes pliable enough to accommodate the bend. Practice first with scrap pieces!

    To join window insets (front and back) for a wall accessible from both sides, first notch in the back of one side ¼" at corners and every few inches so that it fits into the other side. Use drywall screws or duct tape to pin the two windows together. Screw the walls in place. If pieces are slightly out of alignment, gently heating with a propane torch will help you bend the edges into cleaner alignment - then simply apply adhesive deeply into the join. Let cure overnight, remove screws (filling screw holes with adhesive spoo) and sand-down weld seams. •

  • Need More Help?

    Feel free to email Tyler@Nethercraft.com for more information and instructions on installing your panels.